Jenn Knight, Co-Founder and CTO of AgentSync, joins host Mang-Git to delve into the dynamics of the build vs. buy decision in many businesses face. This episode covers the intricacies of building business applications, such as within the Salesforce ecosystem, and explores real-world examples, including the implementation of CPQ solutions at Dropbox. Jenn shares her wealth of experience from working with numerous tech giants and highlights her passion for understanding evolving business needs in the insurance space.
Jenn Knight, Co-Founder and CTO of AgentSync (www.agentsync.io), joins host Mang-Git to dive into the dynamics of the build vs. buy decision many businesses face. This episode covers the intricacies of building business applications, such as within the Salesforce ecosystem, and explores real-world examples, including the implementation of CPQ solutions at Dropbox. Jenn shares her wealth of experience from working with numerous tech giants and highlights her passion for understanding evolving business needs in the insurance space.
00:00 Introduction
01:02 Jenn's Background and Career Journey
01:37 Understanding AgentSync and the Insurance Ecosystem
02:52 Salesforce as a Platform for Business Applications
04:08 Building on Salesforce: Challenges and Advantages
06:21 The Build vs. Buy Dilemma
08:19 Real-World Examples and Decision-Making
11:28 Continuous Evaluation and Adaptation
18:23 Digital Transformation in Legacy Industries
23:37 Preparing for the Main Discussion
24:04 Reflecting on Dropbox's Sales Strategy
25:17 Challenges in Configuring Price Quotes
26:07 Building vs. Buying: A Strategic Decision
27:18 The Evolution of Dropbox's CPQ System
35:00 Personal and Professional Excitements
41:12 The Joy of Craftsmanship
44:32 Conclusion and Farewell